Last month my Vodacom fibre was down for 10 days

Last month my Vodacom fibre was down for 10 days. There was very poor support and follow-up on the part of Vodacom. I used all platforms I could to get someone to listen, including Hellopeter. Well, we are back there again. My fibre has been down since last Sunday. Everyday someone is escalating the issue. Currently, “my issue” has been with 3rd line support since the 15th. There has been no feedback whatsoever. I’m on hold as I text this while the agen is trying to make contact with the person assigned. I had to insist that they Skype that person (now I know they can do that). Surely this could have been resolved sooner? Two consecutive months, same problem?