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Sarah N

1 reviews | Active since Sept 2011

05 Dec 2018, 08:06

Last in - First Out - Nonsense

Hi Vodacom. I would just like to find out why your policy is not to benefit the customer but to benefit yourself? I bought data last month, for which I still have 1 gig which will expire on the 12th December. On the first of this month, i received 2 gigs of data which will expire on the 1st February. Instead of using the 1 gig that will expire this month, you are subtracting my usage from the data that will expire in February. Does that make sense? So the 1 gig that i paid for will now expire before i even use it. Guess this way you make the money

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Replies (2)
Vodacom
Vodacom's reply05 Dec 2018, 11:59
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply05 Dec 2018, 12:08
Official
Dear Sarah, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Ashwin AbdurahmanConsumer Website Team(SA)