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Valerie N

1 reviews | Active since Dec 2020

21 Dec 2020, 15:45

LAST CHANCE VODACOM

Well Vodacom contacted me to ''ASSIST'' me by telling me there is nothing they can do to assist me as the deal no longer exists. They told my husband they could maybe open the deal in January and a minute later told me they could do it in February.

The call was from a 'Manager' but after a few minutes he said his from the admin team so just a bit confusing.

SO I still dont have a TV in my house due to Vodacom so or Christmas I will suffer due to their mistakes.

They still state they called but NO ANSWER , but if I do not have any missed calls when did they actually try .

My best bet is they never had stock of the item hence me being told everything but ....We will assist !!!

I would prefer a REAL Manager call me ASAP as I am still not done, I believe its in my right to contact a lawyer now as due to what they did I am left at a loss !!!!!! I WILL GIVE VODACOM ONE LAST CHANCE TO RESOLVE MY DEAL !!!!!

0
Replies (2)
Vodacom
Vodacom's reply21 Dec 2020, 16:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
VN
Valerie N's update21 Dec 2020, 20:19
Reviewer Update
These automated replies just make customers more angry