Laptop repairs

I upgraded online bought an HP laptop now i can't login it gives an error message that says "smart hard disk error" i went to vodacom shop in benoni lakeside the told me that they don't fix laptops i must call Platinum warranty i did that they said sent an email that i must send proof of purchase/tax invoice/delivery note/till slip the person that sent an email was Lu-nique April then i've sent the tax invoice they rejected the invoice saying they don't want a monthly invoice second time i sent a delivery note still April rejected it I called Vodacom finance they sent me a quote invoice as it got I forwarded it to April still it was rejected. i went to the shop to request a till slip or proof of purchase they told me unfortunately i bought the item online they can't assist me with anything they can't even organize the platinum warranty since they're working in partners just to log a job card to them to come and collect the laptop for repair now i'm sitting with thing that is not working but they are deducting every month what kind of a service you are rendering to your clients