Laptop problem with vodacom

Since December I been trying to go get my laptop to be fixed from Vodacom cause I have account with vodacom and the laptop is under insurance,then I called them and swear for them to help me.ZANDILE SEDUMEDI from vodacom said I must pay for my self to quatation people for my laptop to be fixed then Vodacom will refund me.i payed the money R1040.they didn't call me after I sent the money I called them my self they dropped the phone on me.i called again on Friday for them to give me attention I had to swear 😠Zandile sent me an email and say my laptop is physical damaged without being collected and look at they can't fix it. I phoned again and ask how is that possible YVONE the lady who get hold of me asked whats the problem with the laptop I told here the keyboard is not working She told me the laptop is mechanically damaged so they can't fix it.now I want them to pay my money and the money I payed all these years for the insurance but now insurance can't cover for the laptop.