Laptop not working and bad service

Vodacoms process is clearly so bad and frustrating.. The call center agents are not comforting and friendly.. Very bad all round I upgraded my contract and took a laptop.. The laptop came yesterday after 2 months of waiting.. I put the laptop on and it's stuck on a blue screen that says just wait a moment.. I left it whole night and in the morning it's still saying the samething.. I called vodacom and the lady said I have to cancel the contract wait form them to pick it and then redo the whole process again and that's they policy.. This is really frustrating and the agent on the phone sounds like a robot with no compassion to my query