JM
Justin M
1 reviews | Active since Jun 2019
14 Nov 2020, 12:25
Laptop issue
To whom it may concern.
Can we please settle this now, i mean it's been a year and still I don't have a laptop on my lap. But you handed me over to your attorney's to collect money for something that I don't have.
I have a credit not from the repair shop where I booked it in April 2019.
I've been thought this with vodacom before, please just give me my laptop and I will gladly settle the account..
I'm just tired of you vodacom..
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
14 Nov 2020, 13:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2020, 13:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Justin M's updateReviewer Update
27 Nov 2020, 15:14Good day
Yes he was, he just called to say I should email him without leaving email address, he sounded more in a hurry to hangup.
If this kind of service I'm getting continue, I have no choice but to get my attorney involve in this..
Partserve the accredit repair center, did their job, what does Lennon Want from them?
Can someone who actually can help contact me ***.
Note broken laptops can not be taken in for repairs at store level, it has to go to the repair center, and cause I bought the laptop online, i can not take the credit I received to a vodacom shop and ask for new device. Also Partserve do not send back broken devices back to vodacom, they issue the client with a credit note.
What is so difficult about giving a new device???? Why is it a problem?
Yes he was, he just called to say I should email him without leaving email address, he sounded more in a hurry to hangup.
If this kind of service I'm getting continue, I have no choice but to get my attorney involve in this..
Partserve the accredit repair center, did their job, what does Lennon Want from them?
Can someone who actually can help contact me ***.
Note broken laptops can not be taken in for repairs at store level, it has to go to the repair center, and cause I bought the laptop online, i can not take the credit I received to a vodacom shop and ask for new device. Also Partserve do not send back broken devices back to vodacom, they issue the client with a credit note.
What is so difficult about giving a new device???? Why is it a problem?
JM
Justin M's update27 Nov 2020, 15:14
Reviewer Update
Good day
Yes he was, he just called to say I should email him without leaving email address, he sounded more in a hurry to hangup.
If this kind of service I'm getting continue, I have no choice but to get my attorney involve in this..
Partserve the accredit repair center, did their job, what does Lennon Want from them?
Can someone who actually can help contact me ***.
Note broken laptops can not be taken in for repairs at store level, it has to go to the repair center, and cause I bought the laptop online, i can not take the credit I received to a vodacom shop and ask for new device. Also Partserve do not send back broken devices back to vodacom, they issue the client with a credit note.
What is so difficult about giving a new device???? Why is it a problem?
Yes he was, he just called to say I should email him without leaving email address, he sounded more in a hurry to hangup.
If this kind of service I'm getting continue, I have no choice but to get my attorney involve in this..
Partserve the accredit repair center, did their job, what does Lennon Want from them?
Can someone who actually can help contact me ***.
Note broken laptops can not be taken in for repairs at store level, it has to go to the repair center, and cause I bought the laptop online, i can not take the credit I received to a vodacom shop and ask for new device. Also Partserve do not send back broken devices back to vodacom, they issue the client with a credit note.
What is so difficult about giving a new device???? Why is it a problem?