Laptop

So in May I reviewed Vodacom concerning my laptop that was not working 3 weeks ago I receive an email that my laptop that did not work since I purchased on contract in March has been repaired "mind you it's a brand new laptop"they said the problem was a faulty charger so I went to VodaChatz Centurion Blu valley same lady Sharon assisted me ,I asked her to unbox the laptop which she did , laptop had stretches and on the side of one corner laptop showed a stretche major that showed that the laptop fall and landed on the corner of the laptop I refused to take the laptop due to the condition,she then send me proof of assessment done by the 3rd party which should there were stretches on the laptop, Laptop has been in the store from April till June a lot could have happened and one other thing when I handed over the laptop since it was not working in April there was no formal documentation done to assess the condition of the laptop now because I refuse to take the laptop due to poor condition they produce proof of assessment done by 3rd party for assessment,why didn't they do the same when I provided the laptop to the store.its been 4months of paying a laptop that I don't have ,such pathetic service from Vodacom.