Lance Gurling- Vodacom Bad Customer Experience

Lance Gurling from the Hellopeter team called me today regarding a complaint I posted last week. Firstly he made wait on the line for a long while and then he couldn’t even clearly explain what exactly happened on my account. He says if my data was depleted I wouldn’t be able to make any internet connection even if I had airtime... he then says my airtime was used up because my data was depleted.

Absolutely terrible customer service from vodacom! Because of this experience I will be moving to a different service provider.

You would think the vodacom hellopeter team would know how to deal with customers and be equipped to clearly explain to the customer.