RN
Refilwe N

1 reviews | Active since Oct 2013

12 Nov 2024, 18:26

Lairs , ****py service and surely unprofessional!

Vodacom in general seems to offer trashy service. SUBMITTED A REVIEW ON THE 4 NOV 2024 YET NO ONE HAS BEEN IN TOUCH AS PER LAST RESPONSE TO MY REVIEW!

I'VE SENT MULTIPLE EMAILS IN REGARDS TO NOT BEING ADDED ON A WAITING LIST TO RECIEVE A IPHONE 16 PRO MAX YET STILL BO RESPONSE.

I JUST WANT MY PHONE , CANCEL MY INSURANCE AND PORT TO ANOTHER NETWORK. IMAGINE I'VE SO COMMITED TO THIS NETWORK FPR OVER A DECADE AND THIS IS THE SERVICE I GET? *******!

I'm honestly dissapointed by the appalling services constantly offered by Vodacom Canal Walk Repair Centre.

My device was BR'd on the 17.10.2024 , since then no one has been in contact with me to explain when I will be receiving a new since I've opted for the 16Pro Max. Everytime I call all I've been told is "We out of stock" I get that yes but why am I not even added on a waiting list? I'm busy doing the run around and left with no feedback as to what's next. The same thing happened with my previous device I had claimed , Canal Walk branch had me throwing uncessary tantrums just to get a new phone. How am I meant to work ? I use an iPhone for business purposes how am I suppose to work with no phone?

Can someone get back to me ASAP with information as to when I can get a new iPhone 16 Pro Max White 512G 5G.

0
Replies (1)
Vodacom
Vodacom's reply13 Nov 2024, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team