RW
Robert W

1 reviews | Active since Mar 2021

09 Mar 2021, 09:22

Lagging

I have been battling with Vodacom / Elite Mobile since early December last year when i purchased a new handset. With all the confusion of both companies billing me and eventually being able to pinpoint the root of the evil, i had a huge Vodacom bill to settle, all the reversals of debit orders costed me quite a sum as well as the calls i had to make to Vodacom from another service provider in order to clear the issue from my side of the scale. This huge bill was eventually paid a week ago on 02/03, but my service has not being reactivated as of yet. At the current moment i am waiting for a call from Vodacom Technical to deal with the little hiccup, but sadly their system is lagging. 3 months and counting. I had to find the problem for them. I had the solution. I hope for the sake of all the parties that this ends soon..

0
Replies (2)
Vodacom
Vodacom's reply09 Mar 2021, 10:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RW
Robert W's update09 Mar 2021, 10:43
Reviewer Update
Thank you. I was about to report that i have been accommodated after another call to customer service. I unfortunately failed to remember the gentleman's name. I did however rate him max..