Ladysmith Vodacom is terrible

Upgraded a phone for my daughter on Friday 7 Nov25; when trying to connect to bluetooth in my daughter's car we discovered the bluetooth connection did not work. After taking the car to the dealer to check that the bluetooth was working and did not require an upgrade we then returned to Vodacom Ladysmith with the car and the phone. They were also unable to connect the phone but were able to coneect several other similar phones to the car proving that it is obviously a fault with the phone. The manager of the store blatanlty refused to assist other thatn to tell my daughter to take the phone to a service centre in Jhb where they could test it. My daughter asked if there was a possibility of cancelling the contract and renewing another in order to swap the phone only to be told an emphatic no. My husband returned to the store and was given the same story. On calling customer service I was informed that in fact, I can cancel the contract and then take out another with a new phone because that it their process and this can be done within 14 days.However only I as the account holder can make any changes meaning that my daughter has to travel from Ladysmith to Jhb tomorrow without a phone putting her at risk. Pathetic servive if the manager had not been so obstructive we could have sorted this out today (12 Nov25). Customer services only suggestion is for us to make other arrangements for her to have a phone with her while they follow 'their process'