NO
Nico O
1 reviews | Active since Nov 2019
26 Nov 2019, 09:42
Lacking in urgency
I did an application for a phone on their website, they did not get back to me, it's been three days and I have now bought a phone using another provider, thus I would like to cancel my enquiry since I will not be taking the phone anymore - VODACOMDIREC-***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Nov 2019, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Nov 2019, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Dec 2019, 09:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 09:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
NO
Nico O's updateReviewer Update
03 Dec 2019, 09:26I just received the first call from Vodacom since I made the online enquiry, they were under the impression someone had contacted me and wanted information whether I had received my package, however I informed the operator that he had been the first person to contact me since I made the original online enquiry. I also informed him that I had not received any confirmation whether my application had been approved and also that I did not go forward with the purchase since I had not received any feedback to go forward on. In the mean time I have successfully purchased a new phone, new contract and have already received my new phone from another service provider, all before Vodacom has even gotten around to calling me in connection with my enquiry.
NO
Nico O's update03 Dec 2019, 09:26
Reviewer Update
I just received the first call from Vodacom since I made the online enquiry, they were under the impression someone had contacted me and wanted information whether I had received my package, however I informed the operator that he had been the first person to contact me since I made the original online enquiry. I also informed him that I had not received any confirmation whether my application had been approved and also that I did not go forward with the purchase since I had not received any feedback to go forward on. In the mean time I have successfully purchased a new phone, new contract and have already received my new phone from another service provider, all before Vodacom has even gotten around to calling me in connection with my enquiry.