LACK TO COLLECT INCORRECT PHONE DELIVERED

It took me weeks to upgrade and get my phone delivered. I then received the wrong phone. I reported this on Friday 30 January and was promised that phone would be collected within 48 (working) hours.<br> <br> To date (17 February) and despite numerous calls this has not happened! I cannot get my new phone and cannot upgrade to new contract until this happens. It now took me more than a month to upgrade and still not resolved...I phoned many times and every time they promise they will pick up. Today they confirmed it still did not happen.