LACK THEREOF OF FEEDBACK & SERVICE

On 11th April 2015 I upgraded my Vodacom cellphone contract to a Samsung Galaxy S6. On the 15th April I complained to the store about the poor performance of the battery and was told to return the phone for a new phone as it was within the 7 days OBF period. On the 16th April I called to ensure I could bring the phone in and I was told I could bring the phone in but would need to book it in for testing which would take 7 days... When I asked about a loan phone that would support my now nano sim I was told that Vodacom would not be able to assist me with that... So 7 days without a phone was not an option for me due to the nature of my employment!<br> On the 18th April I emailed Richard Boorman at Vodacom and explained my issue, on the 20th April I received an email back from him advising me that my complaint would be sent to the Retail dept and I would receive feedback... <br> Now more than a month down the line and having to charge my phone twice a day to maintain connectivity I am no further than when I 1st asked for customer service and a decent cellphone that I am in fact paying for...<br> <br> POOR SHOW VODACOM!!!