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SP
Schalk P

1 reviews | Active since Aug 2021

19 Aug 2021, 13:24

Lack of vodacom fibre service.

Having difficulties with fibre, service so poor that we want to cancel our contract and move to a different supplier. However unable to get in contact with someone that can assist with getting the service up and running or cancelling the line.

0
Replies (3)
Vodacom
Vodacom's reply19 Aug 2021, 15:10
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SP
Schalk P's update23 Aug 2021, 11:05
Reviewer Update
Still awaiting that call.
SP
Schalk P's update23 Aug 2021, 16:22
Reviewer Update
That response is typical of your non existing customer service. I can only foresee that you would be loosing many more customer like you loosing me now...

Customer service is definitely an area that you can improve on.

Please noteat no point during the last 2 mths did I feel like a valued customer at all.

thank you