Lack of Vodacom Fiber service

I have been struggling to get a fiber line fixed by Vodacom Fiber for two weeks now. I have been phoning Vodacom Fiber's call center once or twice daily and was lucky to even speak to supervisors and managers on a few occasions, but all I have received is empty promises. I have had no internet for the whole of November 2024, and when I tried to cancel the service (to go to another service provider - I am desperate!), I was told I will have to pay for December 2024 as well, although I do not have any service. When I phoned the cancellations dept (again) this morning was again put through to the call center where the agent informed me the ticket has been closed! I am at my wits end...I have received atrocious service from Vodacom over the past two weeks and have been treated with utmost disrespect by their agents and supervisors alike. All I want is the service to be fixed. It is unbelievable that a listed company such as Vodacom can provide such a blatant lack of service.