Lack of urgency- i'm still waiting on my phone to be delivery

<p>I app**** for a Vodacom business cellphone contract 2 weeks ago, they called me the same day to inform me that my application has been approved. So naturally I was impressed, they informed me that my cellphone will be delivered within a period of no later than 7 days. It has been 2 weeks and i still don't have my phone. I have been doing follow ups with them through a lady named Magdelind Luchmina, she has been the one processing my application. It has been 2 weeks and all she tells me is that she is still making follow ups and apparently their system did not generate an order number for my order. This is highly unprofessional and i'm disappointed with the level of service I am receiving from Vodacom. Getting this cellphone is a matter of urgency and I **** think Vodacom understand the importance of customer satisfaction. </p>