Lack of Urgency and customer Service

I booked my Iphone 6 into Vodacom Repair shop on 16th Jul. Job no ***5. 1st the experience was not great. 2 consultants booking in multiple customers phones, while other consultants are looking on. I understand that they have other tasks to fulfill, but it was not that there were customers queueing for their services. Up-skill to assist when there r burning issues.The consultant who did manage to assist was great. Tried to get assistance with the backup team but it was like u have to wait until they r done with idle conversation. I left without backing up my phone. During this time a another customer warned me that the backup consultants waste time in as to charge more. :( I waited until 24/7 to follow up as no communication received. (mail or through alternate no). Called store and Priscilla Motsiane (Retail) eventually sent me my estimate. In the store during booking in my device a job card was submitted with the incorrect Customer details which I did highlight. <br> I requested Priscilla to correct my information on the estimate via mail on 24/27 &amp