Lack of support or care from technical support for 5G internet

I have received consistently poor internet connection for the past 5 weeks, and the lack of meaningful support or resolution from your technical team.

Despite multiple attempts to get this matter addressed, the connection speed remains unacceptably slow and unreliable, severely impacting my ability to carry out both personal and professional activities. What is even more frustrating is that several support tickets I raised have been closed without any explanation or resolution. This gives the impression that the matter is being dismissed rather than resolved.

To date, I have not received any clear updates, timelines, or real solutions. I expect better service from a company of Vodacom’s stature, and I am extremely disappointed by the lack of accountability and transparency in handling this issue.

Please escalate this matter immediately and assign it to a technician who can investigate and resolve the underlying problem. I also request a formal explanation as to why tickets were closed prematurely.

If I do not receive a satisfactory response, I will be forced to escalate the matter further through regulatory bodies and consider alternative service providers.