Lack of support - Internet issues

A week ago, my internet went down. I immediately contacted Vodacom’s Fibre support line to report the issue. After spending 40 minutes on the call with no resolution, a ticket was created.

The following day, I called again to follow up on the ticket and report that the problem persisted. After nearly 50 minutes on the line, the issue still wasn’t resolved. Later that day, I received a message stating that the ticket had been “resolved”—even though I still had no internet.

This same process has repeated itself daily for the past five days. Each time, I report the fault, wait on the line, and receive no real progress. Today marks seven days since the initial fault, and I am in exactly the same position I was a week ago—without internet and without meaningful support from Vodacom.

As someone who works from home, reliable internet is essential. Due to Vodacom’s lack of service and effective communication, I have now lost an entire week of work and income.