Lack of support for fibre outage

We have a Vodacom Business fibre at our office. For the past while it has been unstable, dropping randomly and repeatedly each day. *** support desk is practically impossible to use. We have phoned them 14 times for a combined call time of 6.5 hours over a course of 6 days. The first call took 1.5 hours to connect to a consultant equipped to deal with us as a FTTB customer. So far nobody has taken ownership and lodged the issue properly. I was promised an escalation to level 2 but have been waiting 48 hours for that. When I last phoned in, they knew nothing of the escalation. Then someone did phone me and dispatched a technical team. Problem is they don't know why they are here as their ticket has no details on it. They also don't know where the ONT is as nobody at Vodacom bothered to look up this installation detail. You get the idea. We are still in the dark several days later. This is a breach of contract and we will be terminating the account as soon as possible, replacing your service with another provider. No need to state the obvious rants about "how could you" and "why do you do this".