Lack of support fibre department

Once again, I am here to talk about Vodacom and their lack of support. I app**** for relocation for my fibre. This is in the same complex, same address and everything and i was told that it takes about 30 days and i was considered lucky to have it sorted out in a week (still not active).

I was told i would get my internet connection on the 1st, the then the second then then the 5th and still nothing. Only to find out that my case was never assigned to anyone since i last app**** for relocation on the 24th. I have spoken to so many people promising to help me from their fibre department and opening multiple service requests and no resolution. I have all the equipment for installation but it yakes 30 days to get the fibre kine to be active. Will i pay for the month of July? My guess it is yes.