SE
Stephan E
1 reviews | Active since Feb 2020
21 Aug 2021, 12:30
Lack of Support
My house has very weak cell phone reception. Went to the Vodacom in Brooklyn mall to fix the issue. Instead of logging a fault, I was revered to Vodaworld.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Aug 2021, 11:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Aug 2021, 11:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SE
Stephan E's updateReviewer Update
09 Feb 2022, 10:43Dear All,
Thank you for your reply. Your Network Team did contact me, but the operator said that I can only talk to her if I am a client with a contract and promptly put down the phone in my ear. This is, although there is one contract client and three prepaid clients on premises discussed.
So, for the time being every time I need a new phone I am taking a MTN prepaid. I already bought two MTN phones. Their service is exceptional and we actually have MTN reception on the premises mentioned. And one of my other Vodacom phones is also failing, so I am already looking for another MTN prepaid phone.
Also note, this is now almost a year since I logged the very first query regarding this.
It was a really frustrating and tedious process with lots of excuses and no action has been taken to fix this at all.
Stephan van Eeden
Thank you for your reply. Your Network Team did contact me, but the operator said that I can only talk to her if I am a client with a contract and promptly put down the phone in my ear. This is, although there is one contract client and three prepaid clients on premises discussed.
So, for the time being every time I need a new phone I am taking a MTN prepaid. I already bought two MTN phones. Their service is exceptional and we actually have MTN reception on the premises mentioned. And one of my other Vodacom phones is also failing, so I am already looking for another MTN prepaid phone.
Also note, this is now almost a year since I logged the very first query regarding this.
It was a really frustrating and tedious process with lots of excuses and no action has been taken to fix this at all.
Stephan van Eeden
SE
Stephan E's update09 Feb 2022, 10:43
Reviewer Update
Dear All,
Thank you for your reply. Your Network Team did contact me, but the operator said that I can only talk to her if I am a client with a contract and promptly put down the phone in my ear. This is, although there is one contract client and three prepaid clients on premises discussed.
So, for the time being every time I need a new phone I am taking a MTN prepaid. I already bought two MTN phones. Their service is exceptional and we actually have MTN reception on the premises mentioned. And one of my other Vodacom phones is also failing, so I am already looking for another MTN prepaid phone.
Also note, this is now almost a year since I logged the very first query regarding this.
It was a really frustrating and tedious process with lots of excuses and no action has been taken to fix this at all.
Stephan van Eeden
Thank you for your reply. Your Network Team did contact me, but the operator said that I can only talk to her if I am a client with a contract and promptly put down the phone in my ear. This is, although there is one contract client and three prepaid clients on premises discussed.
So, for the time being every time I need a new phone I am taking a MTN prepaid. I already bought two MTN phones. Their service is exceptional and we actually have MTN reception on the premises mentioned. And one of my other Vodacom phones is also failing, so I am already looking for another MTN prepaid phone.
Also note, this is now almost a year since I logged the very first query regarding this.
It was a really frustrating and tedious process with lots of excuses and no action has been taken to fix this at all.
Stephan van Eeden