Lack of signal

I am sick and tired of Vodacom's signal being non-existent. The excuses that the batteries have been ******, just don't cut it anymore. Why can other cellphone companies maintain a level of service?!!! There are 4 Vodacom users in the house and we have been without signal from Saturday (2 days). My sister is seriously ill in hospital and I've had to go out and buy an MTN sim in order to contact her (costs not budgeted for!!!). My son needs his Vodacom sim in order to get his VPN pin to access his work, he has been unable to get it since Saturday. I drove out of the area to log it with your call center and when I press "0" to speak to a consultant, the call reverts back to the IVR. We pay you in excess of R1200 a month and we are not receiving the service!!!!