MM
Matthew M
1 reviews | Active since Oct 2016
30 Jan 2020, 07:46
Lack of services from Vodacom Insurance - Finrite
Vodacom insurance and Finrite... 5 days and absolutely zero progress has been made on my claim. Waiting over 15 minutes for someone to answer a phone is out of line... I urgently need my phone, and I was told 24-72 hours and I would have my phone back from the Menlyn repairs branch. However Finrite hasn't even done an assessment yet so the repair hasn't even started.
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Replies (2)
Vodacom's replyOfficial
30 Jan 2020, 08:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jan 2020, 08:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Matthew M's updateReviewer Update
31 Jan 2020, 15:32Thank you for not putting anyone in contact with me as before mentioned
MM
Matthew M's update31 Jan 2020, 15:32
Reviewer Update
Thank you for not putting anyone in contact with me as before mentioned