Lack of service providing

I have purchased data via vodacom app.Money was deducted from my account but data not loaded.after many hours of batteling to get hold of agent at call centre i had an incident of posible ***** conducted.I then decided to contact the head office on the monday as the purchase issue happend on a saturday.I have been batteling with vodacom to load my data for the last 2 weeks.thay have received all proof of purchase and data not loaded but till date nothing has been resolved.I have reported possible ***** with them aswell but have not received any feadback regarding the issue