LACK OF SERVICE, PROFESSIONALISM AND EMPATHY

My dad passed away on the 15 July 2020.

In December 2019, the Vodacom call center started cold calling to quote customers in the area for Fibre. At that point, Fibre wasn't live in the area but what they did was quote so that the customer was aware of the pricing (Which is fine).

My dad received 3 calls from the consultant (Of which I have the recordings), the dad specifically told the consultant on the first call that he had a quotation from VOX that he was looking on accepting as their quotation was better than Vodacom. Before dropping the line, he asked the consultant to send him a quote via email so that he can compare the two (Just in case they could beat the deal).

The following day, they called again, this time they spoke to my mom as my dad was driving. The lady said that she'll call tomorrow (But not stipulating a time.)

The 3rd call was made during my dad's working hours and as a Primary School teacher, it's quite difficult to answer a phone call whilst teaching but he did as he felt bad. The lady introduced herself but never actually gave my dad a chance to speak or even asked whether he was available to talk. She proceeded to give the advantages of taking fibre with her and my dad literally switched off mentally. She started asking questions and my dad answered "Ümm". What got to me was when she asked for my dad's ID number, he gave her his cell phone number(Twice) but yet she proceeded to talk about the Fibre sale. Anyone in their right mind would realize that either this man is busy OR his not interested. Not realizing that he accepted a 24-month contract in December (Again, when nothing was live in the area), he contacted VOX to install the ONT, so that he can make use of the Fibre that eventually went live in April 2020.

VOX sent him a contract which he signed and arranged that FrogFoot comes out to install the ONT. When the Technician of VOX came out to the house to connect the router they found that the ONT was reserved for VODACOM and that they need to release the line.

Vodacom to date has held this line HOSTAGE (and I'll make use of the word) because they want my dad to pay a cancellation fee for a product/service that he never used or was never installed on his premises.

They forced my mom and I to pay a quote on the system that was still in a pending state before they can cancel the contract (Which was agreed to under duress, I might add) before they can release the ONT.

I probably spoke to 15 representatives of VODACOM as everyone pushed me from pillar to post.

I eventually spoke to LETHABO KALAMULA (Vodacom FTTH Regional Manager), who sent me the recordings but offered no help at all. Standing by his stance that a dead man has to pay for this ONT. To date, I'm still awaiting his reply via email as he kept on declining my calls or failing to return them.

I've been speaking to a lady by the name of KIM, her latest reply on my SR*** request was that she sent her manager an email of the balance of the contract, she'll come back to me once she has the amount that she has to quote.

QUOTE!!! REALLY????

I want the director of VODACOM to contact me, so that I can explain how his company's staff is misleading their customers, giving NO customer satisfaction and their lack of Empathy is appalling, to say the least!

I've been battling since the 22 June 2020 (almost going into the 3rd Month).

This has brought severe heartache and pain to my family as we constantly having to repeat his ID number and listen/ forward my dads voice recordings so that someone can assist me!

ITS FREAKING PATHETIC MAN!!!!