Lack of service /product knowledge / client liason s****s / common decency

<p>On 24 March 2016 i signed a contract for a iphone. Problem comes in now as my number which i have been using for over 6 years was in my mothers name. I wanted this changed into my name so i could manage my contract and upgrade whenever i please without "hassle" They put me on prepaid and said they would :"simply" change ownership of number to my name and activate the contract with immediate effect.</p> <p>This has still not been done over 2 months later. Khaya(consultant) has called me once over 2 months with ZERO solutions or care, his words"i must just keep buying airtime". They blame a change of software system for the problem. So Vodashop / Vodacom...What is the solution. My solution is its time to escalate this problem which i intend doing.</p> <p> </p> <p>Clearly lack of training/product knowledge/system knowledge and just keen to sign me up and so Khaya could get his commission from the deal. I could type for days, but i await your response as im Still waiting for my contract 2 months later, A promise it would be sorted out yesterday (Tuesday 31 May 2016-No call from Khaya to follow up) and still waiting for his supervisor/shop manager to call me back after i called them this morning.</p> <p> </p> <p>Time to leave POWER TO YOU i thin****! More like NO power to you the consumer who is paying us for 0 service/products. Thanks for nothing Vodacom/Vodashop.</p>