Lack of service or concern

I have been waiting 2 weeks for a process that I was told would only take 5 working days. I have sent them all the relevant documents but I still get told how something or other is missing. Because of their lack of organization I have to do all the running around.I regret taking up a contract with vodacom. This company clearly doesn't give a hoot about scruples and customer care. It has been an absolute nightmare trying to sort this issue out, it's always a different story when I call them. now I have to wait a further 5 working days according to Portia in their call centre! Cell C please save me!!!