Lack of Service & Incompetence!

<p>I have been struggling to activate my new cell phone contract with Vodacom since the 22nd December 2016! I asked them to port my old number which at first refused to assist! i took delivery of my new phone 31 December 2016. They allocated a number to me 6 January 2017 & took them 3 days to cancel & do as i requested of them! Finally my old number was ported & activated 12 January 2017. Due to there mess up, i had to courier a new sim card from their cape town branch to me in Bloemfontein, costing me R100! To top this, they have now debited my account for both the number they created in error & the for the correct number they ported over. when i phoned customer care i was told to go to the bank & just reverse it. Why must i waste my companies time & my money due to the bank charges for Vodacom's incompetence!? Not to mention the lack of availability! I loged a complaint on Hellopeter & to today have had no one contact me, showing how little they care! Considering i have 4 running contracts with them & have been a client with a perfect record for over 15 years, this is absolutely shocking! I welcome feedback from Vodacom as to why they show a "no care" attitude!</p>