Lack of service from Vodacom Fibre

Item: Vodacom
Rating: 1
Author: Ridhwan R

Did an online application for Fibre on the 12/08/2021, FIBRE has since gone live in the area but my order was closed as Vodacom missed the request to put a duplicate line as I reside in a Sectional Title property.

I have called Vodacom 7 times since the last month and every consultant gives me different information, I have spoke to the resolutions department but still no resolution

Received email address from 3 service consultants but they don't provide any feedback.

Totally frustrated with the dismal service provided

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Nov 2021, 14:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply17 Nov 2021, 14:09

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Ridhwan R's updateReviewer Update

17 Nov 2021, 14:14

"Due Course" is quite a standard reply which many of the Vodacom consultants seem to make but unfortunately no one resolves the issue.

Await Vodacom's urgent attention!!!

Ridhwan R's update17 Nov 2021, 14:14

Reviewer Update

"Due Course" is quite a standard reply which many of the Vodacom consultants seem to make but unfortunately no one resolves the issue.

Await Vodacom's urgent attention!!!