EV
Elmar V

1 reviews | Active since Jul 2015

08 Jul 2015, 15:00

Lack of service from the repair center

The phone was booked into the repair centre at Vodaworld on 14.05.2015. It was booked in due to the Sim card not reading. After being sent back and forth between different departments in the repair centre I received a sms that the phone is ready for collection on 11.06.2015. <br> <br> Due to the fact that I stay 1.5 hour's drive from Vodaworld it took some time to get the phone, in the end I paid someone to collect it for me and deliver. In the end I only received the phone yesterday 07.07.2015. Yesterday evening I charged the phone and took it to the Vodacom shop in town to transfer data from my spare phone to the \repaired"phone at a cost of R90.<br> <br> When I put the sim-card into the phone....it is not reading the sim!!!!.....the problem for which it was booked in for repairs in the first place. When phoning the repair centre I am only told that I can re-book the phone. This is not acceptable to me! I booked it already and was told it was repaired at which point I retrieved the phone at a cost to me"

0
Replies (1)
Vodacom
Vodacom's reply09 Jul 2015, 11:26
Official
Hello ev750,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team