Lack of Service

Item: Vodacom
Rating: 1
Author: Marc G

My fiber internet has been off since the 12th of November. It is now the 16th of November. I have had to call in each day to get an update on the Service Request because no one is getting back to me. The support or lack thereof is ridiculous. If we weren't forced to use Vodacom Fiber, I would definitely not use them.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

16 Nov 2025, 14:37

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply16 Nov 2025, 14:37

Official

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team