Lack of Service due to *********** staff

I have made numerous calls to Vodacom regarding assistance, but to date, nothing has been done. The Network Dept at Vodacom advised that there is a signal/coverage issue in my area where I live, and a new cell tower will take months/years to commission. I was advised that they will cancel my contract with no charge, as they are unable to provide signal in my area. Vodacom advised that they will send their courier company to collect the devices from me, as my contracts only expire in 2017, then they will cancel my contracts. Poor service with *********** staff from the Network Dept, Cancellations Dept and Call Centre has caused me immense irritation and frustration. To date, NOTHING has been done and when I phone the Call Centre, they let me hang on for 30 minutes and then cut me off. This is shocking to receive such terrible service from a company who \claim"to be the leaders in SA with regards to cellular coverage and service. I am not willing to pay for another month of shocking service. I am very disappointed and even the online chat service Vodacom provides proves to have *********** staff operating it. SHOCKING"""