Lack of service delivery

I have a number of issues with you. <br> Firstly, I am supposed to be debited on the 7th of every month, but it depends on when that department feels like debiting, sometimes its the 8th9th10th or at times the11th. My statement then only gets emailed days after it has been debited. I want to be debited on the 7th every month according to the contract I signed else I will remove you off my debit order and I will manually pay you every month.<br> <br> Secondly I am paying an installment of R719a month on my newly upgraded phone, however I have been told by one particular rude over-entitled and quite frankly useless call centreagent that I will be paying an additional R300 until the end of May because I upgraded on the \22nd\" month, I was told differently by the absolute useless staff at Vodacom The Glen that i was in my 24th month (I have always upgraded in February for the passed 6 years NOW I get told Im in my 22nd month when the contract I signed (at Cellucity Melrose Arch) stated otherwise. I want to formally lodge a dispute.<br> Thirdly, your call centreagents needs to learn some cooth when dealing with customers as that is their job. I want this sorted out immediately else I will contact legal"