Lack of Service Delivery

My father has just passed away and his account was soft blocked due to outstanding account. We went into branch to pay, which we did and they said we must do a transfer of ownership as well. We filled in the relevant forms and they indicated the phones and Wi-Fi would be back on by that evening. it is now THREE days later and it is still not back on...as the account is sitting with the contracts/accounts department. I have just called again and they indicated that someone did not send the death certificate through that we handed in...AND that they did not give us the correct forms, therefore we now need to come in to the branch AGAIN to sign more forms. THis is ridiculous...my mother is 70yrs old and has just lost her husband she CANNOT sit at home without any way of us contacting her. I need her phone on TODAY!!!