LACK OF SERVICE

I would actually give this a -star as I have been trying to sort out the insurance/claim on my cellphone for two weeks now. Firstly I was told that the IMEI number I was claiming did not match their records, then it transpired that when I claimed for a new screen they actually replaced the phone, they have acknowledged that the new phone was not updated on their system (their error) I was not informed that it was a new phone.

Then I have been informed that the insurance has been cancelled - once again an error on their system, they are now asking me to pay R1076.32 for the insurance to be reinstated - but cannot give me a breakdown of how they come to this amount.

I have sent numberous emails, copying in the complaints department but have had not luck. I have been a customer of Vodacom for over 20 years and have 6 contracts that are always paid on time.

You would think that they would want to keep customers and look after them?

Anyone else had this problem?