LACK OF SERVICE & COSTS AS A RESULT THEREOF

<p>On 20/08/2016 I tried to upload a 1 gig data bundle on my phone using the *111# function.</p> <p>The transaction did not go through.</p> <p> </p> <p>On 21/08/2016 I tried:</p> <p> Using the *111# function 9 times</p> <p>Using the *111# function from an alternate number to send data to my phone 3 times</p> <p>Using the FNB portal to purchase data 4 times from 3 different devices</p> <p>Using the Investec portal to purchase data 3 times.</p> <p> </p> <p>I eventually gave up and phoned your call centre.</p> <p>The first agent that I spoke to told me that she is off line and cannot assist me – and then proceeded finalising her lunch order in the background.</p> <p>The second agent tried to assist me to load data but said that the unsuccessful purchase on 20/08 was prohibiting him from assisting me (call ref 1 - ********** 0019) and that this will be escalated, and that I will have an answer and this resolved within 24 hours (this was round 14:00 on Sunday afternoon)</p> <p> In the meantime I ran out of bundle and my account started climbing – causing me to reach my voluntary limit.</p> <p> </p> <p>On 22/08/2016 my account blocked and I had to lift my limit.</p> <p>As a woman driving in South Africa I am sure that I do not have to point out the obvious reasons as to why I cannot afford to not have a phone in a workable order with me.</p> <p> </p> <p>I phoned your call centre at 06:00 and requested the limit to be lifted.</p> <p> </p> <p>I attempted to load data again during the course of the morning and early afternoon:</p> <p> </p> <p>Using the *111# function 4 times</p> <p>Using the *111# function from an alternate number to send data to my phone 2 times</p> <p>Using the FNB portal to purchase data 3 times from 2 different devices</p> <p>Using the Investec portal to purchase data 1 time.</p> <p> </p> <p>All of these attempts were unsuccessful.</p> <p> </p> <p>By 14:00 yesterday your 24 hour turnaround time was reached and my problem was still not solved.</p> <p>I phoned your call centre again and after being on hold for 23 minutes the call was dropped.</p> <p> </p> <p>I phoned again and eventually landed with a Johnathon, who lifted my call limit again but could not get the incorrect code cleared off my phone. This was another 36 minute phone call that rendered no result.</p> <p>Call reference 1 –CQPNFI2.</p> <p> </p> <p>This is now the 4th day that I cannot use my phone, and that Vodacom have not yet sorted out the problem.</p> <p> </p> <p>How long must I wait to have this resolved?</p> <p>To how many avenues must I resort before this is sorted?</p> <p> </p> <p>I expect Vodacom to credit the out of bundle data costs from my account – as I am by no means liable, as I tried every possible avenue to not have this happen.</p> <p> </p> <p>Can someone PLEASE just sort this out?</p> <p> Please? Please? Please?</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p>On 20/08/2016 I tried to upload a 1 gig data bundle on my phone using the *111# function.</p> <p>The transaction did not go through.</p> <p> </p> <p>On 21/08/2016 I tried:</p> <p> </p> <p>Using the *111# function 9 times</p> <p>Using the *111# function from an alternate number to send data to my phone 3 times</p> <p>Using the FNB portal to purchase data 4 times from 3 different devices</p> <p>Using the Investec portal to purchase data 3 times.</p> <p> </p> <p>I eventually gave up and phoned your call centre.</p> <p>The first agent that I spoke to told me that she is off line and cannot assist me – and then proceeded finalising her lunch order in the background.</p> <p>The second agent tried to assist me to load data but said that the unsuccessful purchase on 20/08 was prohibiting him from assisting me (call ref 1 - ********** 0019) and that this will be escalated, and that I will have an answer and this resolved within 24 hours (this was round 14:00 on Sunday afternoon)</p> <p> </p> <p>In the meantime I ran out of bundle and my account started climbing – causing me to reach my voluntary limit.</p> <p> </p> <p>On 22/08/2016 my account blocked and I had to lift my limit.</p> <p>As a woman driving in South Africa I am sure that I do not have to point out the obvious reasons as to why I cannot afford to not have a phone in a workable order with me.</p> <p> </p> <p>I phoned your call centre at 06:00 and requested the limit to be lifted.</p> <p> </p> <p>I attempted to load data again during the course of the morning and early afternoon:</p> <p> </p> <p>Using the *111# function 4 times</p> <p>Using the *111# function from an alternate number to send data to my phone 2 times</p> <p>Using the FNB portal to purchase data 3 times from 2 different devices</p> <p>Using the Investec portal to purchase data 1 time.</p> <p> </p> <p>All of these attempts were unsuccessful.</p> <p> </p> <p>By 14:00 yesterday your 24 hour turnaround time was reached and my problem was still not solved.</p> <p>I phoned your call centre again and after being on hold for 23 minutes the call was dropped.</p> <p> </p> <p>I phoned again and eventually landed with a Johnathon, who lifted my call limit again but could not get the incorrect code cleared off my phone. This was another 36 minute phone call that rendered no result.</p> <p>Call reference 1 –CQPNFI2.</p> <p> </p> <p>This is now the 4th day that I cannot use my phone, and that Vodacom have not yet sorted out the problem.</p> <p> </p> <p>How long must I wait to have this resolved?</p> <p>To how many avenues must I resort before this is sorted?</p> <p> </p> <p>I expect Vodacom to credit the out of bundle data costs from my account – as I am by no means liable, as I tried every possible avenue to not have this happen.</p> <p> </p> <p>Can someone PLEASE just sort this out?</p> <p> </p> <p>Please? Please? Please?</p> <p> </p> <p>I find the service I have received shocking to say the least, and expect this to be resolved before the close of business today.</p> <p>I will post this email on your facebook page shortly, and also on Hello Peter, as you do not seem interested in assisting me.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>