LACK OF SERVICE BY VODACOM

I found out that my phone was terminated. Went to vodacom shop to enquire. Found out that it was blocked by their ***** division. I never reported my phone as ****** or otherwise. I have tried since the 7th to get my phone unblocked with no joy. The customer care reported back that they cannot reach the ***** division. Same with the vidacom shop at mall@reds who also cannot reach the ***** division. I had to pay for the month and half that my phone was not in use due to vodacom's fault. Will vidacom credit me for that. I am ****ed with the lack of service I got from vodacom