MM
Memory M
1 reviews | Active since Jul 2010
09 Jul 2025, 10:26
Lack of service
Can someone please explain what is happening with this account.
I have received an invoice yesterday for an amount of R737.98, how was this figure reached? My monthly instalment due is R368.99.
Vodacom debited my account last month on the 2nd (for R444.89 which is more than my installment due) I do not understand why this was done as I indicated that the collection date should be the 20th, June's installment Vodacom has neglected to even debit my account despite authorising a debicheck mandate.
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Replies (2)
Vodacom's replyOfficial
09 Jul 2025, 12:12 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2025, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MM
Memory M's updateReviewer Update
09 Jul 2025, 15:18Payment has been made manually however, I am not happy with the fact that:
1. You guys cannot pick up on your side why you failed to debit my account despite there being an active approved debicheck mandate with my bank.
2. You have the debit order details as the 1st of the month when I elected the 20th when I app**** for the phone.
3. Your incompetence is having a negative impact on my credit profile, this is not okay!!!!
1. You guys cannot pick up on your side why you failed to debit my account despite there being an active approved debicheck mandate with my bank.
2. You have the debit order details as the 1st of the month when I elected the 20th when I app**** for the phone.
3. Your incompetence is having a negative impact on my credit profile, this is not okay!!!!
MM
Memory M's update09 Jul 2025, 15:18
Reviewer Update
Payment has been made manually however, I am not happy with the fact that:
1. You guys cannot pick up on your side why you failed to debit my account despite there being an active approved debicheck mandate with my bank.
2. You have the debit order details as the 1st of the month when I elected the 20th when I app**** for the phone.
3. Your incompetence is having a negative impact on my credit profile, this is not okay!!!!
1. You guys cannot pick up on your side why you failed to debit my account despite there being an active approved debicheck mandate with my bank.
2. You have the debit order details as the 1st of the month when I elected the 20th when I app**** for the phone.
3. Your incompetence is having a negative impact on my credit profile, this is not okay!!!!