AB
Abdurragiem B

1 reviews | Active since Apr 2011

07 Mar 2024, 09:01

Lack of Service

I was on a chat with Zintle Patience to ask for assistance on where to get the 1GB deal for a day for R1.00, on Vodapay. She claimed she was unable to assist & referred me to the customer services email or to dial 082135. That email refers clients to Tobi. It's clear she's just lazy to assist clients & to go the extra mile for your clients! It's clear she LACKS CUSTOMER SERVICE ETIQUETTE! She, therefore, requires training in this area. She requires Disciplinary Action to be taken against her.

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2024, 10:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team