FM
Frans M

1 reviews | Active since Aug 2013

09 Oct 2017, 11:55

Lack of Service at Vodacom Lephalale

I went into the Vodacom on the Sunday 8 Oct 2017 shop at the Lephalale Mall to port my number as well as my wife's number to Vodacom and then take out 3 Contracts (myself, wife and one for my parents(new))

The numbers were successfully ported on the Sunday and new Vodacom sim cards were provided and activated.

I then had to go in on Monday to apply for the Contracts which they told me that it will be activated within 24 hours.

The following day, none of the Contracts were working yet and had to go in again to find out, was told that they required more signatures which was then submitted.

On Wednesday, only the new Contract was working but mine and my wife's was not. Went in again and was told that mine would be activated and they are just struggling with issues on my wife's phone.

I waited until Sunday which I then went in again as both number's was still not working, turns out they made a mistake with my number on the system and still haven't sorted out my wifes. They said that they could only sort it out the next day (today). still there is no feedback and my Contract's has still mot been resolved.

Very disappointing service from Vodacom, worst I've had in 16 years of having contract phones.

0
Replies (3)
Vodacom
Vodacom's reply09 Oct 2017, 12:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Oct 2017, 12:07
Official

Dear client,

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS

FM
Frans M's update17 Oct 2017, 19:14
Reviewer Update
Dear Vodacom A support person has contacted me regarding the issue, however it still took 3 days afterwards for the issue to be resolved (partially). They still deducted money from my account for the error that they made by entering the wrong number on the system (R306) which they said they will pay back but yet to happen. Regards Dissapointed customer