Lack of service and total incompetence. Team leaders non existent in call centre

<p>I tried for 3 months (about 5 times or more) to migrate to a different package, to no avail until I was given the correct number. My company reimburses me for my phone, so all the extra airtime I purchased couldn't be claimed. Now my issue is that I CANNOT get Vodacom to produce my itemized billing for my primary number. I asked twice to speak to a team leader. This morning the person phoned back 2 hours after my request, at which time I was not able to answer my phone. I was on hold now for 30 minutes and then the call was disconnected. It seems since I have changed my email adress I am not getting any itemized billing. I am paying for it and demand that it be refunded for the period from March 2016 to current, UNTIL they can produce itemized billing. I am sitting with 3 months worth of accounts that cannot be reimbursed by my company because I can't provide a full account (including itemized billing)</p> <p>How difficult can it be? I was sent itemized billing for my other number, I didn't request it. </p>