Lack of service and questionable billing protocol

<p>I contacted Vodacom call centre on 30th June 2017 regarding sms' I started receiving about being charged for out of bundle data. This while I had over 1G data left on the particular number. May I add I have been a loyal Vodacom customer with more than 1 active contract for more than 4 years. I was told on 30th that I should phone in the new month after my bill had been finalised as a query can only be logged once statements have been finalised / completed.</p> <p>I subsequently phoned the call centre again 12th July and again the agent could not explain why I was being charged out of bundle rates when I have an active data bundle. I am on a Smart L package. I was informed that a call will be logged with management and that I would receive feedback from Vodacom within 3 working days...</p> <p>Needless to say I had to phone Vodacom AGAIN on the 19th as NOBODY bothered to return my call.Again I was told a call will be logged.blah blah blah.</p> <p>Vodacom your lack of service and answers or explanations or rectification are astonishing. If this matter is not resolved immediately I will move my contracts to a service provider where I will be treated as the loyal customer I have been for years.</p> <p>Today another sms - I have now used R1200 worth of out of bundle data - this when I have more than 500 MG data active on the particular number.</p> <p> </p> <p>I really hope somebody will contact me.</p> <p> </p> <p>Regards</p> <p> </p> <p>Natalie</p>