Lack of service and ownership for faulty product

Brand New Contract! This phone has been taken in for repairs 4 times now and is still faulty. A brand new phone that was first made me to believe I was at fault. Second time around it was said I need to do a Sim swop. If only my issues with the phone were that simple. After receiving my phone back from Your repair agents, I had to leave my young Sons home with there Ouma. An incident happened and they tried calling me Numerous times every time I answered the phone they couldn't hear me nor could I them. I received frantic messages, the stress and anxiety this phone is causing me and has caused is beyond belief. I have lost Business clients and Jobs as clients could not speak to me.. This is unacceptable. We have been a Business client over 10 years. At the start when we moved over from New Zealand and couldn't open a contract with you as we had no debt no proof of accounts. My sister kindly said she will Co sign for us I should have seen red flags then already. We resigned two years later on our Business name. But back in the day Vodacom was THE Cell phone carrier to sign with so. I insisted with my husband to stay with you. Much to my regret. This has not only *****ed my believe in your company, it has affected my clients and family that has experienced this terrible lack of service from yourselves. They have expressed there disgust with your service and faulty product not being replaced when first called and made aware it was faulty. The fact I had to try find my own loan phone as you didn't have loan phones I was told. I had to find one with big enough memory to clone the phone before sending it away to be repaired by you.

Only after the 3rd time they sent my phone in for repairs which still came back with the exact same fault did they offer me a Samsung loan phone.

The last time I was in the store Gary your technician experience and got to see first hand what the phone was doing. He said this was not right. It shouldn't do that's. I formated my phone in front of Gary.

When I received the phone back I was told they put a whole new Mother board in. How could my phone come back with my Apps still on my phone i ask you. Should they not have "Wiped " the whole phone clean. I found that rather odd thinking back now.

After speaking to Head office (Colleen) numerous times and explaining my phone errors and problems I would have hoped for a better out come. To Pay over R700 per month for the next 24 months for a brand new Faulty phone is beyond think able. Vodacom has lost a Faithful client forever.

Regards

Very Disappointed Business client