Lack of service and fairness to the consumers

I have had a really long battle with Vodacom! It lasted OVER a year, and has caused me hassles, where I have LOST money, due to the incompetence of staff or structure that is used in their accounts department.<br> <br> I had an issue with my bank and the money bounced for November 2013 (after I found out the money bounced, I made a cash deposit IMMEDIATELY), I was unaware of the \fine"that Vodacom instills on bounced debit orders"