Lack of service and communication regarding repair

This is the worst service I have ever had with a serviced provider. I am not happy at all. The following are my concerns:<br> 1. Lack of initiative to figure out that my phone is a Vodacom Device<br> 2. Expecting the customer to figure out technical issues which are supposed to be dealt by Vodacom<br> 3. Inconsistent feedback with regards to the repairs<br> 4. When wanting more information I have to find out myself what the problem is.<br> 5. At which I don't get an answer because the repair is not actively monitored and no status update is available<br> 6. I still have no idea what is wrong with the device or when it will be fixed.<br> This phone is for me to be able to get hold of my son and vice versa. This is not possible at the moment because the handset has been in for repairs for the last 6 Weeks. I would also like to be reimbursed for the subscription that I have paid to Vodacom as I have not been able to use the facility that I have been paying for.