1 reviews | Active since Nov 2011
Lack of service
On 3 Oct I contacted your team on Messenger querying the process to follow in order to cancel my contract due to frequently having no signal. After back and forth communication I was advised on 4 Oct that a call would need to be logged with the Networks team in order for it to be cancelled without penalty, due to no signal. I provided the required information and was told that the team would be in touch. On 8 Oct I followed up as I received no communication. I was asked for an SR which I did not have as this was never provided to me. I followed up once more on 11 Oct after not hearing from anyone. I was told it takes 7-14 days so I needed to wait. I was then given a reference number. ***. I did not hear from anybody so followed up on 22 Oct. I was told my query was being attended to. I followed up again on 27 Oct and was told the team has the matter in hand. I responded to say that the matter was now urgent and did not get a reply. I followed up on 2 Nov and I have again been ignored. My situation at present is that I don't have signal at home and when I go to the mall close to home. I live in an Estate and people are constantly complaining about the poor signal. On Wed I sent my husband an urgent message at 16:26 and the message only went through after 17:11 when I connected to wifi at Dischem. I took a screen recording of this to show that my data was on yet the message didn't go through till a while later. This is a huge problem for me. In the event of an emergency I am unable to make contact with anybody. This is apart from the fact that I am completely offline during load shedding. This is becoming rather frustrating as I urgently need to port my number. I did advise your team that if they look at the history in this area they will see that several people have cancelled for this reason. What's most frustrating is that there is a complete lack of communication from Vodacom. Ignoring won't make the problem go away. It should not take a month to get assistance. Can somebody please contact me so we can resolve this issue?
