1 reviews | Active since Jan 2016
Lack of Service
<p>Did an upgrade at Kenilworth branch. Was issued eith a free tablet and sim card. Had card activated only to receive a call days later from the Salesman and Manager that the Tablet and sim card belongs to another Client. They wanted me to return it. I told them it has already been Insured and i could not return it. We then agreed they would just do a sim swop and would drop off the new sim card. Called their offices and to date they have not returned any of my calls after leaving messages. I called again today and i am now expected to drive to the shop to collect a new sim card. Once they have your contract there is mo after dales service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Marchale
As discussed, this matter has now been resolved.
Have a pleasant day further :)
Regards,
RJ
Hi Marchale
As discussed, this matter has now been resolved.
Have a pleasant day further :)
Regards,
RJ
