MG
Marchale G

1 reviews | Active since Jan 2016

19 Apr 2017, 14:28

Lack of Service

<p>Did an upgrade at Kenilworth branch. Was issued eith a free tablet and sim card. Had card activated only to receive a call days later from the Salesman and Manager that the Tablet and sim card belongs to another Client. They wanted me to return it. I told them it has already been Insured and i could not return it. We then agreed they would just do a sim swop and would drop off the new sim card. Called their offices and to date they have not returned any of my calls after leaving messages. I called again today and i am now expected to drive to the shop to collect a new sim card. Once they have your contract there is mo after dales service.</p>

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Replies (2)
Vodacom
Vodacom's reply19 Apr 2017, 14:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 May 2017, 15:18
Official

Hi Marchale

As discussed, this matter has now been resolved.

Have a pleasant day further :)

Regards,

RJ